o It is our hospital’s mission to provide impartial and high quality care to all the patients regardless of gender,

age, national origin, race, religion, values, social and economic status, or medical condition.

o You and your family members have the right to be know the information of the doctor in charge of your case

and other professional medical or nursing staff, and also your health status, results from important tests,

treatment plan, alternative treatment, possible outcomes, and possible risks during the consultation and

treatment.

o You have the right to participate in making decisions concerning surgery, invasive tests or treatments,

anesthesia, blood transfusion, or high-risk treatments. Before you sign the consent form, our physicians will

inform you of the reason for undertaking the procedure, the possibility of success, its possible complications

and risks, and alternatives.

o You have the right to be treated in safe medical environment.

o You have the right to participate in the treatment and decision-making processes. We respect your right to

look for a second opinion and this will not influence the quality of our services.

o You have the right to refuse or give up treatment or medical care provided by our physicians, including the

right of DNR (Do Not Resuscitate) .

o It is our legal responsibility to protect your privacy and keep your medical record confidential during clinical

assessments, examinations/procedures, and transfers.

o You have the right to receive assessment, control and treatment of your pain.

o You have the right to obtain copied medical records, proof of diagnosis and detailed statement of medical

cost during hospitalization and after discharge permitted by law.

o If you have any feedback, suggestions, or complaints about our medical services, you can tell us in the

following ways. We have designated staff to address your concerns.

1. Complaint hotline: 0510-89998888

2. Fax number: 0510-88888916

3. Complaint email: wxbjyy@163.com

4.Fill in the “Patient and Visitor Feedback Form” and place it into the feedback box.

o You have the right to receive education about health care.

o Please honestly provide detailed information about medical conditions, past illnesses, allergy history, current

medications, and other medical remedies to our medical staff because this information is important for us.

o You have the responsibility to comply with the treatment plan established by our medical team, including but

not limited to medications, diet and exercises.

o You have the obligation to respect work and human dignity of the medical staff.

o You have the obligation to pay for medical care and other service fees.

o You should not ask our medical staff to provide false medical record, proof of diagnosis, or other examination

reports.

o You should respect others and should not affect the treatment of others, and to prevent the transmitting

disease to others.

o You have the responsibility to comply with the rules and regulations of the medical institutions, treasure

medical resources and protect public property.

o Our hospital is not responsible for any loss or damage of your personal belongings and valuables. Patients

and family members are advised to secure personal belongings and valuables on their own.